Terms of Service

Welcome to Arrive Psychotherapy & Wellness

These Terms of Service govern your use of our website (arrivetherapy.ca) and the psychotherapy services provided by Jessica Ruppert, MA, RP (Qualifying). By booking a session, using our website, or receiving services from Arrive Psychotherapy & Wellness, you agree to these Terms.

About Our Services

Registered Psychotherapist (Qualifying) College of Registered Psychotherapists of Ontario (CRPO) Registration Number: 15311

As a Registered Psychotherapist (Qualifying), I am authorized to practice psychotherapy in Ontario under clinical supervision, as required by CRPO.

• Services Offered: Individual psychotherapy for adults (ages 18+) experiencing anxiety and OCD, life transitions, people-pleasing patterns, comparison culture and social media pressure, and building authentic confidence.
• Therapeutic Approaches: CBT, DBT, mindfulness-based therapy, and narrative therapy, tailored to your specific needs.

Geographic and Service Limitations

• Ontario Residents Only: Our services are only available to residents of Ontario, Canada. By booking a session, you confirm that you are physically located in Ontario at the time of each session and are a resident of Ontario.
• Online Services Only: All therapy sessions are conducted online via secure video using our PHIPA-compliant telehealth platform (Owl Practice). We do not currently offer in-person sessions.
• Not a Crisis Service: Arrive Psychotherapy & Wellness does not provide crisis intervention or emergency services.

I do not provide after-hours crisis support. If you leave a voicemail or send an email, I will respond within 1-2 business days during regular business hours.

Technology Requirements

To participate in online therapy sessions, you must have:

• A reliable internet connection (minimum 5 Mbps recommended)
• A computer, tablet, or smartphone with a camera and microphone
• A web browser (Chrome, Safari, Firefox, or Edge - latest version)
• A private, quiet space where you can speak freely

Your Responsibilities:

• Ensuring your internet connection is stable
• Testing your technology before sessions
• Being in a private, confidential location during sessions
• Notifying me if technology issues arise during a session

Scheduling and Appointments

• Session Duration: Individual therapy sessions are 50 minutes in length.
• Cancellation Policy:
  • You may cancel or reschedule appointments at least 24 hours in advance at no charge
  • Cancellations made with less than 24 hours notice will be charged the full session fee ($130)
  • No-shows (failure to attend a scheduled session without notice) will be charged the full session fee ($130)
• Through your Owl Practice client portal, by email to jess@arrivetherapy.ca.
• Exceptions: Emergency situations (serious illness, family emergency, etc.) will be considered on a case-by-case basis.

Fees and Payment

• Individual Therapy: $130 per 50-minute session
• Payment Methods: Credit card (processed through Owl Practice) or E-transfer to contact@arrivetherapy.ca
• Receipts: You will receive an official receipt after each session that can be submitted to your insurance provider for potential reimbursement. I do not directly bill insurance companies.

Professional Boundaries

• Therapeutic Relationship: The relationship between us is a professional therapeutic relationship. Our interactions are limited to scheduled therapy sessions and brief communications related to scheduling or treatment.
• Confidentiality: Your privacy is protected by law. I will not disclose your personal health information without your consent, except:
  • To my clinical supervisor (for supervision purposes)
  • When required by law (court order, subpoena)
  • To prevent serious and imminent harm to you or others
  • As required by mandatory reporting laws
• Communication Between Sessions: Email and secure messaging should be used only for scheduling, brief questions, or logistical matters. I respond to emails within 1-2 business days during regular business hours. Therapy work should be reserved for scheduled sessions.

Informed Consent

By using our services, you acknowledge and consent to the following:

• Consent to Treatment: You understand the nature of psychotherapy services, potential benefits, and possible risks. You understand that therapy is a collaborative process and requires active participation. You understand that outcomes cannot be guaranteed. You are free to discontinue therapy at any time.
• Consent to Clinical Supervision: You understand that I practice under clinical supervision as required by CRPO. You consent to your clinical information being shared with my clinical supervisor. You have been provided with my supervisor's name and contact information. You understand you may contact my supervisor with questions or concerns.
• Consent to Virtual Therapy: You understand the risks and benefits of online therapy. You understand the technology requirements and your responsibilities. You consent to sessions being conducted via secure video platform.

Termination of Services

• By You: You may discontinue therapy at any time for any reason.
• By Me: I may discontinue services if you repeatedly miss sessions, have an outstanding balance, if I determine I am not the appropriate provider for your needs, or if continuing treatment would be clinically contraindicated. I will provide reasonable notice and appropriate referrals when possible.

Complaints and Dispute Resolution

If you have concerns about the services provided:

1. Direct Discussion: I encourage you to raise concerns directly with me.
2. Formal Complaint: File a complaint with the College of Registered Psychotherapists of Ontario:
   375 University Avenue, Suite 800, Toronto, ON M5G 2J5
   Phone: 416-479-4330 or 1-844-712-1364
   Email: info@crpo.ca
   Website: www.crpo.ca