Accessibility Statement

Our Commitment to Accessibility

At Arrive Psychotherapy & Wellness, we are committed to ensuring that our services and website are accessible to everyone, including people with disabilities. We believe that mental health support should be available to all individuals, and we strive to remove barriers to accessing our services.

This accessibility statement outlines our ongoing efforts to meet or exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility of Our Services

Benefits of Online Therapy:

• No physical barriers: Eliminates the need to travel to an office
• Flexible environment: Participate from the comfort of your own home
• Assistive technology compatible: Works with screen readers, voice recognition software, and other assistive technologies
• Reduced sensory overwhelm: Control your environment (lighting, noise level, etc.)
• Communication flexibility: Option to use chat or phone if video is challenging

Platform Accessibility Features:

• Screen reader compatible
• Keyboard navigation support
• Adjustable text size and contrast
• Compatible with most assistive technologies

Service Accommodations:

• Sessions can be conducted via video, phone, or secure messaging (as clinically appropriate)
• Written materials can be provided in alternative formats upon request
• Flexible session pacing to accommodate processing needs
• Clear, jargon-free language in all communications
• Flexible appointment times
• Reminders sent via email and/or SMS
• Breaks during sessions if needed

Website Accessibility

Current Accessibility Features:

Feedback and Accommodation Requests

If you:

• Encounter accessibility barriers on our website or in accessing our services
• Have suggestions for how we can improve
• Need specific accommodations to access therapy services

Please contact us: jess@arrivetherapy.ca

Requesting Accommodations

• Contact us before your first session (or at any time) to discuss your needs
• Describe what accommodations would be helpful
• Collaborate with us to find solutions that work for you
• Provide feedback after accommodations are implemented

We will work with you to provide accommodations in a timely manner at no additional cost to you.

Examples of accommodations we can provide:

• Alternative communication methods (phone instead of video, etc.)
• Flexible session formats or pacing
• Written materials in alternative formats
• Additional time for intake forms
• Reminders in your preferred format

Accessible Formats and Communication Supports

All documents, forms, and communications can be provided in accessible formats upon request, including:

• Large print
• Plain text email
• Screen reader-compatible PDFs
• Simplified language
• Audio format

Please allow up to 5 business days for us to provide materials in alternative formats.

Accessibility Standards and Compliance

We are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and our website aims to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.